Reseller Agreement

This Reseller Agreement applies in addition to the Terms of Service when a tenant is designated a reseller ("Reseller") within Nexvora, gaining the ability to create and manage child tenant accounts under its own parent tenant.

1. Reseller Status

Reseller status is granted by Connect Globa Consults ("we", "us") at our discretion, typically to ISPs, systems integrators, or managed service providers who deploy Nexvora on behalf of multiple downstream customers.

2. Scope of Access

As a Reseller, you may view and manage data belonging to your own child tenants, but never data belonging to other resellers or tenants outside your hierarchy. This is enforced at the platform level via tenant-scoped queries; you must not attempt to circumvent this scoping.

3. Reseller Responsibilities

• You are responsible for your own commercial relationship with each child tenant/customer you onboard, including their billing, support, and compliance with local law — we have no direct contractual relationship with your child tenants unless separately agreed.
• You must ensure each child tenant's use of the Service complies with the Terms of Service and Acceptable Use Policy; violations by a child tenant may result in suspension of that child tenant, or of your reseller account for repeated or serious violations.
• You are responsible for representing accurately to your customers which features and limits apply under the license tier you assign them.
• You must maintain confidentiality of any data you can access across your child tenants and use it only to operate their service.

4. Billing

Unless a separate wholesale/reseller pricing agreement is in place, each child tenant is billed individually under the license tier assigned to it, consistent with the Refund & Billing Policy. Any wholesale terms, revenue share, or volume pricing must be documented in a separate written agreement between you and us.

5. Data Protection

Where you, as Reseller, determine the purposes of processing your child tenants' subscriber data (e.g. you configure their captive portals and plans on their behalf), the Data Processing Agreement applies to you as an intermediate processor/controller relative to those child tenants, in addition to our own DPA obligations to you.

6. Suspension or Removal of Reseller Status

We may suspend or remove reseller status for breach of this Agreement, the Terms of Service, or the Acceptable Use Policy, with notice where practicable. Removal of reseller status does not automatically terminate child tenant accounts, which continue under standard tenant terms.

7. No Exclusivity

This Agreement does not grant exclusivity in any territory or vertical unless separately agreed in writing.