These Terms of Service ("Terms") govern access to and use of the Nexvora platform ("Nexvora", "the Service"), operated by Connect Globa Consults ("we", "us", "our"). By creating a tenant account, starting a trial, or otherwise using the Service, you ("Customer", "you") agree to these Terms on behalf of yourself and the organization you represent.
Nexvora is a multi-tenant network management and billing platform providing RADIUS authentication/accounting, subscriber and voucher management, hotspot/captive-portal tooling, network device integration, and related billing and reporting features, made available under the license tier you subscribe to.
Your access to features and usage limits (subscriber counts, NAS device counts, VPN tunnels, and similar) is governed by your subscribed license tier as published at nexvora.cglobaconsults.com/#pricing and described in the Refund & Billing Policy. We may introduce, modify, or retire license tiers or included features; material reductions to a paid tier you are actively subscribed to will be notified in advance.
We aim to provide reliable access to the Service as described in the Service Level Agreement. The Service depends in part on host-side network services (WireGuard, L2TP, RouterOS integrations) and third-party payment gateways which are subject to their own availability.
Fees, billing cycles, and payment terms are set out in the Refund & Billing Policy and your order/plan selection. Non-payment may result in suspension or downgrade of your tenant account as described there.
As between you and us, you retain ownership of your tenant's business data and your subscribers' data. We process that data on your behalf as described in the Data Processing Agreement and our Privacy Policy.
We may suspend or terminate access for material breach of these Terms (including the Acceptable Use Policy), non-payment after notice, or where required by law. You may terminate by closing your tenant account; outstanding fees remain payable. On termination we will make your data available for export for a reasonable period before deletion, except where retention is required by law.
The Service is provided "as is" except as expressly warranted in the Service Level Agreement. We do not guarantee that the Service will be uninterrupted, error-free, or that network hardware/carriers outside our control will perform as expected.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages. Each party's total liability arising out of the Service is limited to the fees paid by Customer in the twelve (12) months preceding the claim, except for liability arising from breach of confidentiality, data protection obligations, or a party's fraud or willful misconduct.
We may update these Terms from time to time. Material changes will be notified to tenant administrators in advance of taking effect. Continued use of the Service after changes take effect constitutes acceptance.
These Terms are governed by the laws of the Republic of Ghana, without regard to conflict-of-law principles, unless otherwise agreed in writing for a specific customer.
Questions about these Terms: info@cglobaconsults.com.